"Hi Kal,
Thank you for checking on my closing (April 7). The notary was right on time and we had everything
signed by 12:35. I really appreciate how quickly and professionally you have handled my refinancing!
I want you to know that my trip to Europe with my mom will be totally paid by next Saturday, and I
will start my master's program on the 29th of this month. Thank you!"
"Dear Jack,
I wanted to thank you profusely for educating me about UpFront Mortgage Lenders, and steering me
from your website to Amerisave.com. I have had 10 other home purchase or refi's over the course of
my life and have been misled, tricked or suffered massive incompetence from every single lender!
When the market dipped briefly this February, I rapidly locked online a 5 year i/o rate of 4.625,
for a loan amount over $1.45 million. Unbelievable. Amerisave was so competent, honest and
responsive I couldn't even believe it. If I had a question, I would email it, and Tom would usually
email me back within a few minutes. This was an entirely different experience, as usually when you
lock in a very low rate and the rates go way up, the lenders will stall as much as possible so you
will lose your rate lock and have to pay the higher rate. I will never go through another lender,
ever again!
Thank you for your advice and guidance. You saved us well over $100,000.
Sincerely,"
"Greetings,
I had my closing on Monday, February 11 and it was the easiest mortgage experience I have had to
date. I attribute this in part to Kenneth and I wanted to share my good thoughts about him and
Amerisave, as well. One, I appreciate Kenneth's clear, comfortable yet polished communication
style. He explained each step of the process to me as it was occurring. This was augmented by the
online mortgage status checklist that I could use to see what I completed and still had to do in the
process. Second, interest rates were fluctuating before I locked in. Kenneth guided me in selecting
the best product based on my situation when I was unsure. Lastly, when the Title company had a
misstep Kenneth jumped in immediately to correct the situation and put my closing back on track. I
think that his efforts made the entire timeline proceed very quickly.
This is the second time I have used Amerisave and my fourth mortgage and this was the best thus far.
Regards,"
"Ken,
Just a note of thanks for your assistance with our re-fi. It was certainly a pleasure working with
you. My husband, Jim, and I were most impressed with your product knowledge, timely and efficient
processing of our loan and your professionalism in general. We will certainly recommend you to
anyone we know in need of a mortgage.
Best to you for your continued success,"
"Dear Mr. Watts,
I wanted to email you about one of your employees. Ken was such a great help to David and I as we
purchased am investment property.
To be honest with you, the process of purchasing a home can be rather frightening as there are so
many options for ruining a good financial record. I think God led us to Ken because we needed
someone to help us through the process who was patient helpful and not the least bit condescending.
I do not know how many terms I had Ken explain, but he never seemed to mind taking the time to help
us through the unfamiliar terminology. He gave us more attention than I thought any loan adviser
would. His service was timely and exceptional through the holiday season. He made himself available
to us even giving us his cell number, at one point.
David and I were proud as we could be today, when we bought that house. One of the first people I
wanted to call was Ken; to thank him for his great service. He beat me to the punch, however,
calling to congratulate us. Thanks to him, there were no surprises at the closing and we left with
smiles.
Please give him the reward of our thanks and lots of money and perks. He is worth it.
Thank you!,"
"To whom it may concern:
I would like to let you know that my experience with Amerisave has been great! By working with
Kenneth, the response time is very fast, answer all my questions and working with me till the loan
completed. I highly recommend Kenneth as one of your best employees.
Regards,"
"Hi Ken,
This is Paul. I want to say that you handled my loan very good. You always kept me up to date on
all the details of my loan. There were no surprises, everything went real smooth. I would tell my
friends and family about you if they were interested in getting a loan. Take Care.
Sincerely,"
"October 3, 2007
Dear Carol and Joseph;
I have just completed my loan application process/approval and will be closing on my new home
tomorrow evening and want to tell you this has been the most pleasurable and best purchase process I
have ever experienced and probably ever will honestly.
I have absolutely no hesitation in recommending 150% to all my friends, family, colleagues and
customers that Amerisave Mortgage is the company to use.
I want to impress and share with you how professional and responsive both Crystal and Yogi were in
working with me through this entire process.
They gave me beyond exceptional customer service right from my initial contact via the internet
right up to today and I am sure through tomorrow and my closing with the title company and to be
honest I think beyond that if there ever was a need.
I truly trusted they had my best interest at heart and really felt it was above and beyond but am
sure it is not just for me but their professionalism with all their clients and feel it should be
recognized. It made me feel special and gave me great admiration for each of them.
I feel as if I actually developed a friendship with each of them that didn’t cross the professional
boundaries of the Amerisave Corporation policy and procedure but truly enhanced the Amerisave
Corporation customer service and felt so deeply about it that I have to share it with both of
you.
Again I appreciate everything both of them did and am so very thankful I found Amerisave for this
home purchase and when I get to a place in my life where I start purchasing investment properties
you can be sure I will be using the Amerisave Mortgage Corporation and specifically requesting both
Crystal and Yogi if they are still employees and available.
Respectfully submitted,"
"Kal made the whole re-fi process so easy! He was great about walking me through the whole process
and making sure I understood every step. I had two interest-only loans and lost a fortune each
month because of the adjustable rate on the second loan. He found a program that allowed me to drop
an adjustable interest-only loan and switch to a fully amortized single 30 yr fixed loan with no
mortgage insurance. It's great to finally start paying principle and not feel like I'm spinning my
wheels. I had dreaded a re-fi for months, and he made it easy to close in a little over a
week!"
"Dear Ms. Poupart,
Just a quick note to reflect on my recent experience with my mortgage application. In one word:
Awesome!
Particularly, I was thoroughly impressed with Ken's straight forward approach during the initial and
subsequent communication. I found my processor, Jaclyn equally proficient in handling all the
details. And finally, the communication process itself was most impressive.
I will most certainly recommend Amerisave to all my friends and associates.
Sincerely,"
"Dear Ted,
Just a quick note of thanks to you and Anna for the wonderful job, your customer service was
impeccable, follow up and follow thru exemplary. You both have exceeded my expectations. I don't
know if you were aware but I had been shopping various lenders/brokers/banks to refinance my home
loan. For many years I had been with Countrywide and they were my first call. After speaking not
only to the 800 number on my statement but also with my local branch I was not only displeased with
their take it or leave it attitude but also with the total lack of customer service. I decided to
go with you after one call!
I never had to check on the status of my loan, always updated via my computer and followed up with a
phone call. The entire process was seamless and I thank you. I will definitely be referring your
service.
With regards,"
"Hello!
I am writing you to tell you how pleased I am with my experience with Amerisave. It is because of
the dedication and great customer service by Charles. He is driven and has attention to detail; what
a mortgage lender needs to be.
I am currently deployed and am serving in Qatar for the United States Air Force. It is difficult to
shop for a mortgage and buy a home with the time difference and all the trouble of complying with
requirements, but Charles went the extra mile to ease to process.
I rarely... RARELY take the time to write feedback and compliment service. That said, Charles is
definitely among the best professionals I have dealt with.
Thanks again and Best regards."
"Hi Anna and Arlyn,
I want to take this time to thank you guys for helping me get to closing in record time. It was
really a pleasure working with the two of you and if every employee was as efficient and effective
as you two, the world would definitely be a better place. I hope your management realizes how
dedicated and hardworking you guys are, because if they do not, they are not doing a good job at
rewarding excellence. Thanks once again and God Bless."
"Mrs. Poupart,
I took the time to investigate your e-mail address because I wanted to share with you my experience
with Amerisave. On Saturday August 4th, 2007, after shopping around to refinance my home mortgage
loan, I decided to call your company. The person who answered the phone was Ken, who later became
my Loan Advisor.
Ken took the time to explain clearly all of the fees associated with the loan and he did not try to
dress it up and try to make it look like your company did not charge any fees. He listened carefully
to what I was trying to accomplish by refinancing my home and advised me on the best option based on
interest rates available, payment options based on my ability to repay the loan and showed me step
by step the procedures I would have to take to have this loan approved and funded as quickly as
possible.
After giving Ken some property and personal information he promised to call back within the hour.
Ken called me back within 20 minutes with a pre-approval on the loan. A few minutes later Ken sent
me a list of documents I would need to supply to substantiate the information I had given to him
earlier. I did it. Since it was the weekend, Ken told me He would e-mail me some additional
disclosure papers by Monday August 6, 2007.
By the time I got to work on Monday the e-mail was there with an additional e-mail with a link to
your website that allowed me to look at the progress of my loan. I printed the disclosure papers,
read them, signed them and faxed them back to the fax provided on the cover sheet included on the e-
mail. Ken called me that Monday afternoon to make sure I was comfortable with all the paperwork I
had signed and to see if I had any additional questions.
By Tuesday August 7th in the morning, the appraisal of the home was done and Ken was ready to send
the papers to the underwriting department. On Thursday August 9th, Ken called me to let me know the
loan was approved and ready for closing. I could not believe how efficient Ken and everyone else in
your company were. You were able to process the loan in 4 business days and close it by August 13,
2007. (And that was because I was not available on August 10th).
Finally, Ken called me on the 13th; before, during and after the closing. I was impressed by that.
I felt that he genuinely cared about making sure I was happy with the process.
People say managers are only as good as their employees; for what I can tell, you must be
Excellent!
Thank you very much Kenneth. Keep up the good work!
Sincerely,"
"Dear Darla,
My name is Candace Pounds and my husband and I used Amerisave for our mortgage and closed on our
house at the end of July. We were assisted, from day one, by a Loan Advisor, Matthew. The whole
purpose of this letter is to thank Amerisave for doing such a great job helping us close on our
house in time and to tell you what a fabulous job Matthew did, especially in the limited time given.
We were preapproved through two other companies before we decided to go with Amerisave because of
your low upfront fees and exceptional customer service. Randy, our Loan Processor, was a tremendous
help, also.
I am not sure if Amerisave has a reward program for employees that go above and beyond to provide
outstanding customer service but both Matthew and Randy should be recognized in some way for making
the loan process so quick and painless. We have horror stories of mortgage brokers and their
crooked practices and ridiculous fees, so finding Amerisave renewed my faith in mortgage
services.
My husband and I were pleasantly surprised with Matthew's attentiveness to us and our mortgage
approval. We were treated as if we were his only customers anytime we were in contact with him.
Matthew answered all emails and phone calls timely and was also very knowledgeable and able to
answer every question. He even ran down to Randy's office fifteen minutes before my closing to see
if a fax was received. It was also nice to receive a phone call from Matthew the day after we
closed asking how everything went and thanking us for our business.
I will most definitely recommend Amerisave to anyone who is looking for a mortgage, particularly
Matthew and Randy. The closing went smoothly and the loan was funded in time…the paperwork was even
done early enough for me to review the day before. The online status updates were great and the
customer service was outstanding!
Sincerely,"
"Dear Derek,
My husband and I just successfully concluded working with David at Amerisave on our recent mortgage.
It was our first home purchase so we had lots of questions for David and I'm writing because we were
both thoroughly impressed with David's promptness, professionalism, and courtesy. He was always on
the ball, always proactive about reaching out to us with updates when moving parts were delayed, and
the open information flow truly eased our minds during what was a very stressful time.
We just wanted to let you know what a fantastic experience we had working with David. He is truly
an asset to your team!! We will certainly be referring any friends to Amerisave because of our
experience.
Regards,"
"Ms Poupart,
I would like to complement Rachel on the excellent job she did in assisting with the closing with
our AmeriSave loan this past month. Her follow up on this loan was thorough and professional. She
insured that there was no wasted time in waiting for missing information and kept me totally
informed on the status of the loan approval process every step of the way. In particular, I would
like to note that when our closing date conflicted with a scheduled vacation, she moved quickly to
make sure that we were able to close at an Inn we designated in Portland Maine. Thanks to her
support, we had all of the necessary paperwork and closing cost payment ready and the closing agent
arrived as scheduled. We were able to close as scheduled without any disruption to our
vacation.
Her thoroughness and attention to detail was most appreciated.
Thanks"
"Hi Arlin!
We are finally proud home owners!
I have to admit that I was scared in the beginning: it seemed to be too good to be true! But
everything you promised turned out to be good and was true! You have done an extraordinary job; you
have answered every question and returned each of my phone calls on time. You made me feel very
secure and I would like to thank you for your patience. I greatly appreciate all your support during
this very challenging journey for us - thank you from the bottom of my heart."
"I write to let you know what a joy it has been to work with two of your outstanding employees,
Kristin and Nona. This is the fourth home we've purchased, but never has the process gone so
smoothly and easily.
Kristin made herself available to answer questions anytime, going so far as to offer to allow us to
reach her at home if we suddenly decided to close on a rate. She returned phone calls and emails
immediately, and worked diligently to get us any answers we needed. We felt very well taken care of
and confident that she would track down any information we needed that she did not have herself.
Throughout the months we worked together, she was unfailing friendly, helpful and cheerful. We felt
very lucky to work with her.
Nona shepherded our loan smoothly through the process. She gently reminded us what information we
still needed to provide her, and worked hard to track down the necessary documents from third
parties so that everything would stay on track. We found her unfailing professional, helpful and
friendly, and greatly enjoyed working with her.
Others involved in the process - from the insurance agent to the title company - commented to us
that it was unusually easy to work with Kristin and Nona and that they would recommend Amerisave to
others based on their experience with them.
We will certainly recommend Kristin, Nona and Amerisave to all of our friends.
Many thanks to them and Amerisave for making our loan process a pleasant - even enjoyable! -
experience.
Best regards,"
"Hi Ashlee,
I just wanted to thank you now that this is all said and done with for all of your hard work and
assistance with our loan. You and Melissa were always a joy to speak to and were so prompt and
courteous when it pertained to any question my wife and I had...the professionalism and caring
displayed by yourself and members of your company was above and beyond anything I could have hoped
for. I promise you that if anyone needs to refinance a loan or is looking for a mortgage for
whatever reason it would be a privilege to recommend you. Thank you again for all of your help and
if we need anything else in regard to a mortgage we will not hesitate to contact you.
Sincerely,"
"Dear Larry,
The buying of our house started with horrid experiences, tears and many fears - There are not words
to describe how thankful we are for you and your team.
You and Gordon were the only people who seemed to do their jobs and who were upfront and honest with
us, out of the many brokers and mortgage companies we had attempted to work with. You were more than
timely and professional and if it were not for you guys we would not have our dream home right
now.
Your perseverance and your attention to our case were unlike anything we had seen from any other
mortgage company or broker. The customer always wants to feel like you are working for them and only
them - because of your prompt return telephone calls, updates and toleration of our hectic situation
you made us feel like you were working for us and only us (even though we were pretty sure you had
tons of other loans to process). Thank you for making us feel like a priority and for coming to our
aide in time of need.
The speed was outstanding and we will be making recommendations to our family and friends to you and
your company for your easy business and the outstanding job you did for Mike and I.
Please pass this along to the rest of your team and who ever else was involved behind the scenes
working on our loan. Please pass this along to your boss as well because you deserve a raise in our
opinion!
Thank a thousand times over for your hard work and dedication to us.
Best Regards,"
"Brian,
Thank you for your service. Your professional advice and thorough knowledge of refinancing loans was
invaluable to us at a time when we needed to make very difficult decisions. Your professional
insight and suggestions helped us tremendously in our decision making process. The loan status
updates at the website and the prompt responses and friendly voice from the loan processor (Irina)
was also very much appreciated. Lastly, closing at home saved us a lot of time considering the busy
schedules of my wife and me. You and Irina are great asset to Amerisave and I will gladly refer my
friends and colleagues to you for assistance in the future.
Best Regards,"
"Lance,
I wanted to personally thank you for your services. As I told you, I had a slight reservation about
an "online" lender but your immediate responses via phone & email made me feel better. Amerisave's
business model of the written guarantee on costs & timing of closing seemed like such a simple thing
I don't understand why your business model is not copied throughout the industry. It saved us money
& the service was better than my last loan.
The SureFee is a great thing with all costs bundled together.....when I showed it to several people,
they could not believe it. I also had many naysayers in your field as well. I actually want to email
the HUD to the guy I know at FHHL because I believe he is supposed to eat his words!
Again, it all would not have happened not only with Amerisave's policies but the personal attention
that you gave us......thanks!!!
I will recommend you to my peers....and if we have to refinance I will call you at Amerisave."
"Amerisave Team,
We wanted to say thanks for your hard work and dedication on setting up and closing our loan in such
an expeditious fashion. It's hard for us to believe we are a mouse click away for funds transfer in
order to get the keys to our new home. We really appreciate your effort, you are all a class act,
and you all are deserving of commendation for your professionalism.
Thanks from my whole family!"
"Arlyn,
Everything was perfect. The process was quick and painless. Arlyn you were great through all of
this, and I truly appreciate you being patient with me with all my worries, questions and
complaining. I filled out the customer service survey. I will recommend you to anyone I know who
may be looking for a loan."
"Bill,
I want to commend you for your professionalism, courtesy and excellent job. We appreciate your
assistance very much. We were shopping around for a long time and we haven't seen a better, honest
service like yours. Not even close. I will definitely keep your contact information and disseminate
to all my friends.
Thank you so much,"
"Dear Mr. Markert,
I had applied for refinancing loan around February 9, 2007 and settled on March 2. This is the
fastest I have ever gone through a loan approval process. Major credit goes to Cheryl. Every one
in your company was very cooperative. Throughout the approval process Cheryl maintained a high
degree of involvement and kept things moving. She answered all questions promptly and provided
clarifications immediately. She always displayed friendly attitude. Your company is very fortunate
to have a dedicated employee like Cheryl. I am very grateful to Cheryl for making this process
smooth and easy for us.
Thanks,"
"Hi Gordon,
I wanted to say "Thank you!!!" to you and your team for an outstanding job of getting us through the
loan process and allowing us to meet our deadline for closure on Feb 9th. From start to completion,
9 days total, Wow!!! Thank you!
Please ensure that the rest of the Amerisave team is given acknowledgement of our thanks!
We look forward to future business with you and Amerisave.
Thank you again,"
"Karen and Christie,
I just wanted to drop you a line to thank you for your great customer service during our loan
process. We just got back from getting the keys to our home.
One of the keys in these types of transactions with customers is clear communication and your
communication was top notch. Being available to answer questions and sometimes getting e-mails
answered well after hours was unexpected and above and beyond. Well done.
We all take advantage of the internet to conduct simple tasks but securing and obtaining a home loan
using the internet is a relatively novel idea (at least in the last 5-7 years.) Your company has a
great feedback and status system which beats out your traditional brick & mortar mortgage houses in
supplying up to date details on the steps to the loan. Great system!
I will highly recommend Amerisave in the future to friends and family; specifically to the both of
you.
Thanks again,"
"Dear Mr. Grill:
I have just had the pleasure of working with Jennifer and Ben. I want you to know I found them most
professional, prompt when returning phone calls, and studious in their due diligence. I am certain
you find them valuable employees.
Jennifer has an outstanding approach to working with individuals seeking financing. My transaction
was somewhat complicated with several factors, yet Jennifer never gave up seeking solutions. She was
the best at finding the right loan for me. I told her I needed the lowest payment with the lowest
closing costs, like she hadn't heard that before? At the time I was working with 5 other lenders
including Countrywide retail. She carefully listened to my needs, was very knowledgeable of the
products, and came up with the right solution which was the best product for me. No other Sales
Executive compared. She continued to follow up with me throughout the processing and approval to
make certain all was going smoothly.
Ben was also knowledgeable and was diligent in asking for additional documentation that would be
necessary to meet my specific needs. Many times he would call me back as late as 8:00 PM EST. Ben
was also very responsive in keeping the status log updated. I always knew where I stood.
Mr. Grill, I am very impressed with your employees and also your infrastructure. Your operating
system is most useful to consumers. I am happy to say that the business and Amerisave has come a
long way. My former employment prior to my going on disability in 1993 was with Citibank. I was
there Chief Lending Officer Domestic Retail Division. Needless to say that entailed overseeing our
entire mortgage business both at our headquarters in St. Louis and at all our retail locations. So,
I hope my thoughts are regarded with the honesty and integrity that these two individuals deserve.
Regards,"
"Having just closed on my new mortgage with Amerisave, I just wanted to send some quick feed-back on
my experience.
In the past, re-financing has always been a somewhat painful and complex process. Amerisave has
made the whole experience as simple as answering a few emails.
In addition to a great product, Amerisave has some really great people. Cathi was an absolute
pleasure to work with. She was very responsive to all of my inquiries and always made sure I was
comfortable with everything.
Thank you for a great mortgage experience and thank you for hiring such highly professional people
as Cathi!"
"Hi Christie,
Thank you for a job well done, everything at the closing went so smooth. The whole loan process was
painless. From start to finish your company is the very best. No "hidden" surprises. When I hear of
anyone looking for a loan company I will refer them to you...
Once again thank you for everything!"
"Just a little note to let you know what an outstanding job Amerisave did on our mortgage loan from
start to finish. I must admit that I was very skeptical when my husband suggested using an online
broker and on top of that was located out of state, but he said that Amerisave had outstanding
ratings. So, I agreed to try it. We were pre-approved within 24 hours and our loan closed before
30 days which our realtor said would be very unlikely. The process was simple, quick and easy. Our
Loan Advisor, Joel and Loan Processor, Christie did a wonderful job. They were both very
knowledgeable, professional and always returned calls promptly. We are so impressed that we have
been telling everybody we know what a wonderful job Amerisave did.
Thanks."
"I just wanted to take a minute to let you know that you have one terrific person and loan advisor
in Adam Kuhns.
Adam went out of his way to make sure I got the best deal he could offer and that I knew every
detail of this loan. He was always prompt, empathetic and polite...we practically became friends
over the weeks.
...Adam made this a very pleasant experience. I talk about him constantly with my friends.
Thank you,"
"Dear Marisa,
Irina has been our representative during the loan process for our new home. She has been a jewel!!!
Her professionalism and skills made the process almost painless! Our loan took many twists and
turns, and through it all, Irina remained delightful at every level. She kept us informed, returned
all telephone calls and Email inquires promptly and made herself available for the million questions
we had. Irina even became our computer tutor, as neither myself nor Jeannie are very astute at
using it. She patiently walked us through the steps needed to retrieve and submit paperwork from
it. I give her an "A+" in her teaching abilities!
I am sure you know that you have an excellent, dedicated employee with an incredible work ethic on
board with your company. I feel confident in referring her and Amerisave to friends knowing they
will be treated well.
Respectfully,"
"Earlier this month I had the pleasure of working with Amerisave and subsequently closed a
loan with you. I wanted to take this opportunity to thank you and your staff for making this
home buying experience very enjoyable. The streamlined process form start to finish and the
regular updates on the loan status was outstanding. I would (and have) recommended Amerisave
to anyone looking to purchase a new home.
One stand-out I would like you to recognize was my loan contact Blake. Blake's professionalism,
attitude, competence and customer service were above reproach. During the entire process he went above
and beyond what I would expect from any loan officer. Working late, ensuring I was informed 100% of the
time, and doing all he could to get the loan closed on time was the norm for him. At some times you could
have me believe that he was working no other loans but mine (which I know is not true). He seemed to spend
all day on my loan by itself, slept at his desk and worked other loans at night. What an absolutely incredible
job he did. You have a very valuable member on your staff so please recognize him for the outstanding job
he has done for my family and I. We love the house and would use Amerisave again in a heartbeat.
Thank you again for everything."
"My loan advisor, Ken, worked VERY hard to find the best loan for me, despite the fact that I was
unsure of which type of financing I wanted and completely new to the whole process. He called me
regularly to see how things were going, always got back to me to answer my questions promptly, and
was very helpful through the entire process.
My loan processor, Mahogany, was also exceptional. She was very available from start to finish,
answering the phone right away when I called, and she was great about solving any problem I
encountered. She always got back to me promptly and was wonderful in helping me with my
application. I felt like both employees were very knowledgeable and extremely helpful, and I was
glad to have chosen Amerisave.
I have already recommended to another friend looking for a loan that they contact Amerisave, and I
will continue to recommend it. These employees were key in making this a smooth, problem-free
process and I really appreciate it."
"I just wanted to tell you that I recently went through a refinance with one of your Loan Advisors,
Kenneth in Atlanta, Georgia. He was outstanding. All the necessary paperwork was timely, the
refinance occurred even quicker than I could have anticipated and he kept me apprised of all
upcoming/pending items that needed to be done. Then he followed up with a call just to make sure
that I was happy with everything. The entire process was a pleasure, and I will most definitely
recommend Ken to anyone I know who needs a loan advisor!
He did a great job - and got me a great rate too!"
"I have just completed my refinance with the help of Ken. I have to say Ken has been the most
informative, helpful, upfront person I've dealt with in a long time. I had issues and concerns with
my prior loan from another company, having been "talked into" a variable rate with a prepayment
penalty. As my payment continued to rise I became angrier. I contacted Ken, told him my situation
and he advised me of what was available and worked with me hand in hand to get me out of that loan
and into my current fixed loan. I have signed closing papers today and we are good to go. This has
been the smoothest loan/refinance I've ever done. Your company is superb but my biggest thanks and
credit go to Ken. He is, in my opinion, invaluable to your company."
Sincerely,
"I just want to write you an e mail to let you know how pleased I have been so far with Matt. From
my first contact with Amerisave I was very impressed with his low pressure, high customer empathy
approach to the business. I have had two serious set backs in my home purchase and had to delay
things, yet Matt has been very personable and understanding the whole time. His treatment of the
customer should be a model for your other salespeople. I have read several books regarding emotional
intelligence and find Matt to fit the profile of someone that gives the customer sincere empathy. He
has also been very quick to react to my requests. I am a strong believer in giving credit where it
is due, and I just wanted to express my gratitude for his great service."
Sincerely,
"Hi David, I am just calling to thank you for everything...The escrow officer and myself agreed that
this was the least painful loan process we have ever gone through. So I just wanted tell you how
grateful I am to you and to Amerisave for making it so easy. Definitely for me, it was easier than
any other loan that I have ever done, and I've done several.
So I just wanted to thank you for that. Definitely, I will use you again."
Voicemail Transcript
"I recently refinanced my home through Amerisave. I wanted to take this opportunity to compliment
your company and my loan advisor Rebekah for her professionalism and straight forward manner
through-out the loan process. I am very pleased with the results.
As a highly satisfied customer I would strongly recommend your company to clients requiring your services.
Thanks Rebekah and Amerisave for a job well done."
"Cori,
Just a quick note to say thanks for everything. Your service was terrific, the process was easy, and
everything was handled in a professional and friendly way -- we are very pleased. We would
definitely do business with Amerisave again.
Kind Regards,"
"Kristen,
Just wanted to tell you how pleased I am with the level of service you and Amerisave provided me on
the refinancing of my Rhode Island home. Amerisave seems to have the process down to a science and
my experience just confirms this. Other industries should take lessons from Amerisave on customer
service. The process was easy and most of all convenient to such busy households as mine. Thanks
again for a pleasant experience.
Sincerely,"
"Hello David,
Just wanted to take a couple minutes and thank you for the great job you did during my pre-mortgage
process. I found the quality of your advice and level of professionalism far above what I have
commonly seen in the mortgage/banking industry. Again, many thanks, and I'll be returning to
Amerisave for my future mortgage needs.
Best Regards,"
"It has been such a pleasure working with you to refinance our home. I can't express how much we
appreciate the extra-special way you handled our business. You were personable, and professional,
and we'd suggest you to any friend or family who is looking to refinance. Thanks so much for the
effort!"
"Everything went extremely well and I was most impressed with your quick replies to any questions
and concerns. This was the fastest and easiest closing I have ever done. It was a pleasure doing
business with you.
Best Regards,"
"Hi Mike,
I'm sorry it took so long for me to e-mail you to thank you for all your great service. Our
computer had been down all week until today. Just got it back for the shop, great timing. I just
wanted to thank you and all your associates for making it all happen. We've never had a loan work
more smoothly. You guys are certainly the best in my book. I would never hesitate in recommending
Amerisave to anyone I know. Keep up the good work! Please let your boss know they have a great
employee in you. You get things done! You rock Mike!!
Thanks again.
Sincerely,"
"Hi Lindsey,
Just wanted to let you know what a great job Derrick did today. He was patient, knowledgeable and
very pleasant. He's a credit to your organization!
Thank you for hiring him,
All the best,"
"Cori,
The pleasure was mine. I am glad you are recuperating from your illness as evidenced by your being
back to work. You and John took very good care of me and it is much appreciated. You both have gone
above-and-beyond and helped my family a tremendous amount. I recognize the fact that you were
concerned about this refinance going through, even while you were out with more important things
going on (illness).
I will definitely keep your contact information in the event I need your services again. Please take
care and tell John I said to have fun with that 19-month old. They grow up fast!"
"Alisha,
Just wanted to say thank you for all your help! Our closing went smoothly and it feels good to have
it wrapped up. We will recommend Amerisave and you to others. Thanks again."
"Hi,
We have just closed our loan, and we are so happy with Amerisave! You have made it an easy and
enjoyable experience...quite a change from what we have experienced in the past. We certainly will
recommend your fine company to all of our friends and relatives if they ever need help refinancing.
A special thanks must go to Phillip S., Freddy C., and Will R. ... they helped walk us through every
step of the process, and answered every question we had along the way. You should be proud to have
them represent your company! They truly are dedicated to putting customer service first.
Thank You again for your fine service.
Sincerely,"
"Dear Customer Satisfaction,
I couldn't have been happier with Amerisave for all they did, especially Amy H., who was my rock
through the entire process. She was efficient, followed up actions to the appropriate loan officer
quickly, consoled and reassured me on occasion when I was worried about getting things done on time,
responsive, and always with a positive and energetic attitude that eminated through the phone line.
I could always picture her with a smile, no matter how much stress she may have been feeling that
day dealing with so many other customers.
This all means even more when when you consider what was going on during the period of time when I
was trying to refinance. Your company personnel were under enormous pressure to close a huge amount
of loans due to the interest rates having been raised and customers flocking to refi/purchase under
the raised rates. Amy made the month long transaction as smooth as silk.
I just cannot say enough about Amy H. A gem of an employee and truly a blessing to Amerisave's
customers. She is on your front lines interfacing with your customers, and representing your
company; making or breaking your company, and deserves the acknowledgement of going above and beyond
to keep customers satisfied. I truly am and plan to recommend Amerisave to everyone I know due to
Amy H., and oh yeah, the great interest rate you helped me achieve wasn't bad either (actually
great)! Thank you Amerisave!
Please pass my comments onto Amy's supervisors so they can be made aware of what an incredibly
wonderful employee they are lucky enough to have and that this customer is grateful to have had the
pleasure of having worked with such a terrific, sharp, efficient Amerisave employee."
"Hi Rebekah,
I just wanted to take a minute to thank you for all you help and follow for this loan. From my first
call to the final hand written letter you sent last week, I could always count on you for any help
or questions I had. It was really great receiving such AWESOME customer service.
Thanks again,"
"Josh,
All your help and hard work is very much appreciated by Richard and I. May you always be blessed
with love, peace, good health and good fortune.
My sincere thanks and best wishes,"
Click here to view actual letter.
"Dear Mr. Vincent,
I recently completed a mortgage refinance through Amerisave and I would like to commend one of your
employees, Ken, on his excellent customer service.
Ken was competent and courteous and was an absolute pleasure to work with. I was especially pleased
with the promptness with which Ken would answer my many questions. I was pleasantly surprised many
times when Ken would call or write back within minutes of my inquiry, and always with a friendly
demeanor.
It is my observation that customer service in most organizations has been in a general decline in
recent years and so it was quite refreshing to do business with someone like Ken to guide us through
the somewhat daunting task of completing this refinance.
Sincerely,"
"I want to thank Amerisave for all of there help with my refinance , especially Greg who was very
helpful and kept me well informed as the refinance went forward.
Again thank you for everything."
"My name is Bonnie, I recently submitted an application to Amerisave Mortgage and was fortunate to
begin working with Daniel. I understand he was promoted in the beginning of the application process
but he continued to work with me.
You should know that he is a MOST responsive representative. He answers email and returns phone
calls immediately! I feel as if I am the only customer you have and I know that is not the case.
This kind of customer service is very RARE in the business world today.
Sincerely,"
"Sir,
I would like to comment the professionalism and can do of the team headed by Aaron. During the time
we worked with him (March through June) he was promoted. But that had no impact on the interest and
support in getting our loans completed.
The team he led provided prompt and timely support of our efforts to settle on two houses – one in
Virginia and one in Florida.
I have no idea what your recognition program is but I would like to comment Aaron, Randy, and all
the others who worked on these two settlements [loan closings]. Without their knowledge and can do
competence, success would not have been possible."
"I appreciate your hard work and assistance through this process--you were very professional,
customer-focused and a pleasure to work with! It would be my pleasure to recommend others to
Amerisave and you for assistance on purchasing or refinancing property. If I have additional
properties I need financed, I'll give you a call!
Thanks again,"
"Our notary arrives at our door to close our loan in about 10 minutes, but I wanted to take the time
to jot a note and let you know that our customer service experience with Amerisave has been out of
this world.
Everything has run as smoothly as it can possibly run, with someone calling and taking care of us at
every turn and everything we need arriving at my front porch versus sending me running all around
town. This is our second refinance experience and there's just no comparison between the experience
three years ago and the one we've had this time around.
Thank you!"
"I am writing to you to advise you of the excellent service I rec'd from Ken [regarding our] recent
mortgage thru Amerisave. He handled everything promptly, competently and with courtesy and good
will. He outperformed by far my own bank and accordingly I went with Amerisave. I will be
recommending Ken and Amerisave to other people."
"Again, I thank you for being so helpful, patient and resourceful through the entire loan process.
Had it not been for your excellent customer service skills and attention to detail, I don't think we
would have selected Amerisave. Please pass this e-mail on to your supervisor as I would like him/her
to know how pleased we are with your excellent service and performance.
Best,"
"In such a fast paced society where we tend to be nothing more than a number, I cannot tell you how
wonderful and refreshing it was to be treated with such a high level of customer service. I will
tell everyone I know. I will send others your way. I hope these employees are being treated as well
by your company as they have treated me. They certainly deserve it and prove the theory that good
customer service can overcome any 'glitches' in the process. Please share my letter with them. Good
day and thank you for your time."
"My husband and I would like to take this opportunity to recognize the outstanding service provided
to us on our second home mortgage on a property in a small town with a typical small town
perspective on the essence of time. We initiated the mortgage query with Daniel and communicated
that we needed a fast close, 21 days. Within two hours of that phone call, we had a letter in hand
that indicated we were pre-approved. E-mail correspondence and telephone calls were both proactive
and responsive. I'm happy to report that we will close on time, despite difficult hurdles.
We have had several mortgage experiences under our belt before we found Amerisave, from working with
various mortgage brokers but never before had we received the timeliness and professionalism that we
encountered with Amerisave Mortgage. Thanks again for a great experience. Our hats are off to you
for a great transaction and we will refer our friends and colleagues to you in the future. We are
confident that you will have a prosperous future given the quality employees you have in your
organization.
All the best,"
"I wanted to inform you that the loan closed yesterday on the townhouse I recently purchased, and
that I sincerely appreciate your efforts during the processing of the loan. Local realtors, lending
institutions, and title companies expressed concern over past difficulties they had experienced or
had heard about in dealing with an out-of-state lending institution over the internet, however, I
did not find that to be the case with Amerisave. I found Amerisave staff to be responsive, efficient
and courteous. I also was pleased that there were no changes to Amerisave's originally quoted loan
processing fees. Most of all, I was pleased with how low Amerisave's loan processing fees were -
they saved me a substantial amount of money. My Escrow Officer at Land Title Company was initially
apprehensive about dealing with an out-of-state lender and was also pleasantly surprised to see how
easy and efficient Amerisave was to work with.
I highly recommend Amerisave to others based upon my very positive experience in dealing with them
on this transaction."
"For a process that can be overwhelming, the service provided by Amerisave was outstanding. My loan
advisor was always quick, responsive, and had a "can do" attitude. He called, responded with
e-mails, and did a great job. It is uncommon to find such a high level of service quality in the
mortgage industry. Amerisave has an excellent blend of technology and people. I also have to give a
"high five" to my loan closer. She did a great job with the closing of our loan."
"Just wanted to let you know that working with Amerisave, particularly with my processor, was a real
pleasure. It was the best loan experience I have ever had. Your website is excellent and the whole
process from start to finish was smooth and easy.
Sincerely,"
"Thank you very much for the outstanding handling and support of this refinance. My last refinance
was with a major bank and in comparison this has been a First Class experience.
Best Regards,"
"We went to closing and it worked like a charm. Everything was as my processor and Amerisave had
promised. We really appreciate that and don't take it for granted in these hectic times. Thanks for
all your work and prompt replies and follow ups and attention to detail.
Regards,"
"Dear Amerisave,
I can't tell you how happy I am with your company. I just refinanced my house through Amerisave,
saving 1/2 point over other lenders in the market.
I was skeptical that an online broker would be able to get this done, especially with interest rates
on the rise. But, Amerisave came through and saved me thousands of dollars.
I also appreciate your integration with e-mail and on-line documentation. Everything went smoothly.
Your staff was always very professional and helpful. I would like to give my appreciation to my loan
processor, who was very good at communicating status and reassuring me when I was concerned with
closing by the end of the lock period.
Overall, a great experience!
Thank you!"
"My husband and I just recently finished refinancing our loan with Amerisave and I cannot tell you
how pleased we were considering I did everything via the internet.
I especially would like to tell you how much my processor did for us. I have found the last couple
of years that there doesn't seem to be any "customer service" left within companies anymore. I did
not find this to be true with your company and this was due mostly to the professionalism and
cooperation I received from my processor. There is hope!!! She kept me informed every step of the
way, answered my emails in a very prompt and timely fashion and if she didn't know the answer, she
found out for us. I wish all companies had clones of my processor. I was so impressed and so
grateful for all her help I wanted her to how much I appreciated her and sent her a cookie basket. I
don't usually do things of this nature but she has charisma!!
I now consider her my new "pen pal" and liked her so much I invited her to stop out and visit us if
she is ever in California.
I have referred several of my friends to Amerisave for refinancing only because of my processor and
hope they get her as a loan processor and if they don't, they should try and request her!!
I could go on but I think you get the idea!!
Very truly yours,"
"Thank you very much for your effort in setting up our refinance loan. The process was very easy and
straight forward. Your instructions to us were clear and easy to follow. I have had several loans in
the past and none have gone as smoothly as this one with Amerisave. With the other companies there
was always an additional last minute problem to overcome or an extra task or piece of information I
was to provide. These unexpected requirements made the loan process unnerving. With your process
everything was spelled out in the beginning. To tell you the truth I was expecting one of those
messages after I sent in the application package. I was pleasantly surprised when instead I received
an "Approved" message. I will definitely recommend you to my family, friends, and co-workers.
Thanks again,"
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